Q: How do I pick a counselor for myself or for one of my family members?
A: Call us and speak with one of our Client Care Coordinators or our Intake Manager and they can go through a quick assessment with you to determine what your needs are.
Q: Are my counseling sessions private and any information that you have?
A: All information and sessions are strictly confidential and only your counselor has access to your session’s information. No information is ever released to anyone without appropriate written consents following HIPAA guidelines.
Q: What Insurance Companies do you accept?
A: We accept most all major insurance companies, EAP, and Optum Medicaid.
Q: What if I do not have Insurance? Are there other options?
A: We have Master Level Interns that see clients under the direct supervision of our Lead Clinicians and Clinic Director at a reduced rate, or any one of our other counselors can see you on a cash pay basis.
Q: Do you offer Medication Management or have doctors to help with my Rx?
A: Yes, we do offer this service available and have Medication Management with our Physician Assistants for prescribing psychotropic medications. These services are only for those who are seeking services within our office with a clinician.
Q: What do I do if I am seeing one of your counselors and I do not feel it is a good fit for me or my family member?
A: Call and speak with one of our Client Care Coordinators or our Intake Manager and they can go your concerns and find a better fit, as we have over 18+ Counselors to choose from. You may also speak with the counselor you saw about an appropriate referral.
Q: Do you offer Telehealth Counseling Services, or can I still come into your office?
A: We do offer Telehealth Counseling and Medication Management Services, as well as in person counseling services. You will be able to discuss this with your counselor to see what is best for you.
Q: If I have a billing question, who do I reach out to?
A: You can call and ask for our Office and Billing Manager, Stacie.
Q: Can I pre-pay for myself or my family members co-pay or full amount sessions?
A: Yes, we can take payment for all future counseling sessions.
Q: What forms of payment do you accept?
A: We accept cash, check, Visa, Master Card, American Express, and Discover Card.
Q: If I have a concern or a question that I feel is not being handled in a timely matter and I need additional assistance, what do I do or who should I speak with?
A: Quality Assurance and your care is very important to us. If you need additional assistance to ensure your care is being addressed, you may call and ask for a Lead Clinician, Clinical Director or one of the owners at any time. If you feel your concerns are not addressed in a timely manner, you may ask for Becky or Van, or you may even email either one of them. An email (see below) may be seen sooner by the owners, yet a call and/or email is welcomed. Your concerns will be addressed within the business day. You may call the office at 208-807-2877 or email us at: ContactUs@limitlesslifecounseling.com